Our Services
What Sets Us Apart?
Our Staff
Any collection agency can pick up the phone and send a letter. But how they communicate with the debtor and how they persuade the debtor to pay – including finding alternative sources of financing – once they make contact is what sets one agency apart from another. CBSC sets its self apart from its peers.
CBSC is dedicated to building a team of professionals that will be encouraged to view their jobs as long-term careers where they can achieve their individual goals and potential. As we look to the future, we will continue to add innovative ideas and programs to obtain our vision of becoming a leader in the collection industry.
We are confident that we can out-perform the competition and that this will further enhance our reputation. This, in turn, will allow us to continue to add new clients. Thus our stated mission: to provide exceptional service in recovering the assets entrusted to us by our clients.
Call 1-800-261-6120 and Start Collecting yesterday’s Debt Today!
3rd Party Collections
NO UP FRONT FEES!
CBSC can transform your delinquent receivables into a positive cash flow. We collect in a professional manner, always considering your reputation in the community – both professionally and personally. Your use of CBSC’s expertise will free you and your employees for profitable, business-oriented responsibilities and centralize your company’s collection activities.
Work on new account referrals begins on average, within 48 hours of account receipt after our system mails our 1st required notification letter. The first phone attempt is made within five days of the account placement. All phone numbers on the account are attempted in a manual/dialer follow up process. This process was created to ensure each account gets proper attention and the best chance for success. Accounts not reached during the day are scheduled for evening and Saturday call attempts.
We credit report after 30 days, allowing the debtor time to pay without any negative mark on their credit. (We also follow all time requirements set by the FCRA)
Additional notices are sent on accounts where phone contact has been unsuccessful. Accounts with bad phone numbers, no phone numbers, or mail returns are skip-traced. We also use our data base as a source for skip-tracing, to obtain new contact information.
CBSC’s policy is to encourage debtors to pay in full or establish equitable payment plans as quickly as possible. Therefore, we do cooperate closely with Consumer Credit Counseling Service (CCCS) offices.
When a collector has completed all required action on an account and deems it uncollectable, the account is then passed to a manager for review. If the manager agrees that all efforts have been exhausted and no assets have been identified, the account is suspended, otherwise collection effort continue until the account is resolved.
Early Out Services
You’re in the business to make money, and to grow your business to the next level.
Is it additional office space? More staffing? New equipment? Only you know the answer.
Our goal at Centralized Business Solutions Company is to get you out of the back office and away from the burden of receivables and collections. You will then have more time to focus on your business plans and future growth.
This program is designed to increase your revenue, cut your cost and save you and your staff time before there’s a need for an outside collection effort, allowing you to focus more on your core business.
The following is a sampling of the many services we provide.
- Customer service and Follow-up:
- Phone calls
- Letters
- Payment processing
- Debit or Credit cards.
- EFT from checking or savings.
- Follow-up on all payment plans.
- An extension of your office without extra staffing.
- We offer a low cost comprehensive early out / pre-collection and patient notification service, to include letters and phone calls that drives payments and return calls directly back to you the client at 100%. We also offer an optional patient text notification, for things such as appointment and co-pay reminders.
Pre-collect services
We offer a 3 tier pre-collect program. For a nominal fee this service remits 100% of payment directly to the Client. CBSC processes and mails a pre-collection letter on your behalf on our letterhead, providing the patient with more sense of urgency. Our clients (you) name, address and phone number are listed on the return invoice, resulting in all payments and calls placed directly back to you.
With our Letter Call service, calls are also made on your behalf, again directing all payments and contact back to you the client
Legal filings/collections
At times when collection efforts are exhausted there comes a need for legal representation, CBSC, Inc has an in house collection attorney that makes the process an easy and seamless transition.
Let Centralized Business Solutions Company put you back in the business of making money!!
For additional information contact us at [email protected]